Privacy Policy
Privacy Policy
Team-Fix („we“, „us“, „our“) operates the website [www.team-fix.com] and provides appliance repair & installation services. This Privacy Policy describes how we collect, use, store and protect your personal data, and your rights in relation to it.
1. Information we collect
We may collect the following information:
Personal information you provide: name, address, email address, telephone number, property address, appliance brand/model, fault description.
Technical & usage information: IP address, device/browser type, visit dates/times, pages viewed, cookies and tracking data.
Transaction/booking data: service date/time, parts used, engineer reports, payment information (note: we do not store full credit card details if using a payment processor).
2. How we use your information
We use your personal data to:
Provide our services (diagnosis, repair, installation) and communicate with you (booking, quoting, follow-up).
Manage our relationship with you (customer service, complaints, warranty).
Comply with legal obligations.
Improve our website, monitor performance & user behaviour.
Where you have opted-in, send you marketing communications about our services, special offers or new partner programmes.
3. Lawful basis for processing
Our main lawful bases are:
Performance of a contract (to provide the repair/installation service you request).
Legitimate interests (improving our services, fraud prevention, management of our business).
Where required, your consent (for example for marketing communications).
Legal compliance (retaining records for tax, warranty, regulatory purposes).
4. Sharing your personal data
We will not sell your personal data to third parties. We may share your data with:
Trusted service providers (e.g., payment processors, website hosts, email-service providers) who help us deliver our services and who are bound by confidentiality obligations.
Engineers/contractors engaged by us, when needed to deliver service at your property.
Legal or regulatory authorities when required by law or to protect our legal rights.
5. International transfers
If your data is transferred outside the UK/EEA, we will ensure appropriate safeguards are in place (such as standard contractual clauses) in compliance with UK data-protection law.
6. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for warranty, tax/accounting, our business-records). After that it will be deleted or anonymised.
7. Cookies and tracking technologies
Our website uses cookies and similar technologies to collect information about your interaction with the site, to improve your experience and for analytics/marketing. Full details are set out in our Cookie Policy.
8. Your rights
Under the data-protection laws you have the following rights:
Right to access your personal data.
Right to request correction of inaccurate data.
Right to request deletion (‘right to be forgotten’) where applicable.
Right to restrict or object to processing in certain circumstances (including marketing).
Right to data portability (in specific cases).
Right to withdraw consent (for example for marketing).
To exercise any of these rights, please contact us at: info@team-fix.com or call 020 86 10 30 70.
9. Data security
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration or destruction. However, no system is entirely secure and we cannot guarantee absolute security of data transmission.
10. Changes to this Privacy Policy
We may update this policy from time to time. The “Effective Date” will be revised accordingly and any major changes will be notified on our website.
11. Contact us & complaints
If you have any questions, concerns or complaints about how we handle your personal data, please contact:
Team-Fix